Terms and Conditions

  1. We have an official 7-10 day lead time on all orders we do not currently stock. If we have stock of the items you are requesting, we can service your order in as little as 24 business hours.
  2. For customised boxes: first order: allow 3 – 4 weeks in order to facilitate the production of customised boxes
  3. As we are a small business dealing with rotating stock and different shelf lives, we cannot guarantee any item will be in stock at the time an order is placed. Please contact us and we will advise on lead times and stock levels.
  4. C.O.D or 30 days to approved clients.  Overdue accounts will be charged 2.5% interest per month.
  5. Shelf life: 2 – 3 months depending on storage and climate conditions.  Choc-coated 6 months.  Please note best before date on boxes, and
    order smaller quantities more frequently to ensure freshness.  Store between 2 – 22 degrees Celsius.

 

How to order

Delivery and lead times will depend on stock levels and your location. Customised boxes take additional time if it is the first time they are being created. 

Email: send an email to sales@durransfudge.co.za describing the items you would like to order as well as the quantity. 

Phone: give us a call and place your order over the phone.

Online Store: Coming soon

Delivery

Delivery: Free of charge in the Johannesburg/ Pretoria region for a minimum order of R 1000.00, otherwise R90 + vat

Collection is possible, by arrangement only. 

Returns and Refund policy

Our returns policy is as follows: 
 

In the unlikely event that we have made an error in the preparation of your ordered products, or any of the products are not as described, or are faulty or damaged in delivery to you, or any part of your order is missing, then please contact us so that we can discuss the issue with you and whether and how you can obtain a replacement or store credit of the affected products.

Please contact us if you have any issues with our product and we will do our best to assist.

Shelf life: 2 – 3 months depending on storage and climate conditions.  Choc-coated 6 months.  Please note best before date on boxes, and
order smaller quantities more frequently to ensure freshness.  Store between 2 – 22 degrees Celsius.

The fudge has a three-month shelf life from the date of manufacture. There are clear instructions to store the fudge in a dark, cool, dry place This prevents any melting or accelerated crystalising.  Depending on the circumstances we may take back expired or crystalised fudge and have it replaced. This is at our own discretion and would depend on the order quantity.

Courier: A courier fee is applicable to replacements whereby the customer is at fault (for incorrectly storing the items or storing them past expiry). In the case of incorrect or faulty items in the order, we will rectify the order free of charge.

 

 

 

Frquently Asked Questions

Where can I find prices?

On the products page there is a reference number on the pictures. Then check the PRICE LIST page to cross-reference. Or you can phone or email us.

Is there a charge for delivery?

For orders over R1000.00 there is no delivery for local orders. Otherwise, for local orders, the courier cost will be R90.00 plus vat. Otherwise, collection arrangements can be made.

For outlying areas email or phone us.

What are your most popular flavours?

Butter/vanilla is by far the most popular. Other flavours include; mocha, marula, mint, peanut butter, rum ‘n raisin, and chocolate etc..

How does your fudge compare to other fudges?

We do not radiate by microwave: the cooking process is the old fashion slow cooking. We only use butter NOT margarine. The fudge is softer creamier and smoother than most. It does not grain and has a longer shelf life of 2 to 3 months.

What is the lead time for orders?

We have a quick turn around time and small orders can usually be done within 12 to 24 hours.

However large orders or customised box orders especially to outlying areas can take up to 10 working days. Best to phone as we are quite flexible in this regard.

What temperature should the fudge be stored?

The ideal temperature is between 2 and 22 C    A cool room is ideal but do not freeze.

Where can I get samples?

Phone us to make arrangements to collect or deliver.

Do you have a factory shop?

Not as such but you can or view samples or purchase from our premises by arrangement.

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